Growth in a single brand company starts with the customer economics

I take single brand companies from data to a plan that can be followed: a budget for the next 12–36 months, a few must win battles, scored initiatives and KPIs that show whether you are hitting the targets.

The experience comes from a single brand in growth

“As Karmameju’s Head of Digital Business, Anders drives the digital acceleration we have set out to achieve. The combination of deep technical understanding, fact-based decisions and common-sense commercial instinct are important ingredients for momentum, and Anders has them.”

Jens Høgsted
CEO, Karmameju

In a single brand company, every decision hits the whole bottom line

That is why marketing, assortment and budget have to rest on the same data.

When the whole business rests on one brand, there are no other brands to offset a wrong decision. A marketing budget that is too low, an assortment that carries too little, or new customers who never buy again show up in the result immediately.

This is where I have most experience. I work with single brand companies such as Karmameju and CareByMe, and the same questions keep coming up: how much should we invest in marketing? Which products carry the business? And when has a new customer paid for itself?

The Growth Route turns your data into a plan in four stages

The Growth Route is the framework I use in engagements with single brand companies. Each stage answers one question and ends in a concrete deliverable. Select a stage to see what happens along the way.

BasecampRoute planAscentBearingThe goal

Where do we stand, and what is possible?

Before any plans are made, the customer economics are mapped. Which products and customers carry the business, and what happens if you change the marketing investment?

  • Data analysis of economics, customers and products
  • Estimates of scenarios, for example 100 % more marketing

Deliverable: analysis and scenarios

The scoring shows which initiatives to start first

Each initiative gets a score from 0 to 100 combining three parameters: the expected effect on its must win battle, the contribution to earnings, and how easy it is to carry out.

Initiatives above 70 are started first. The rest are held ready and scored again when new data changes the picture.

AI-personalised flows score highest and start first

Must win battle: more first-time customers become regulars

Started first

  1. AI-personalised flows for abandoned cart and browse abandonmentEstimated effect: 87 % click rate and 24 % conversion rate 91
  2. AI product advisor that guides the customer to the right productAffects conversion rate and returns 84
  3. Repeat purchase flow timed to when the product runs outAffects repeat purchase rate 76

Held ready

  1. Value-based audiences for Meta based on expected customer valueAffects CAC and customer value 62
  2. Loyalty programme with pointsAffects repeat purchase rate 45
Example with illustrative scores. The vertical line marks the threshold at 70.

The experience comes from single brand companies in growth

Karmameju

Danish skincare brand where Anders is Head of Digital Business

“As Karmameju’s Head of Digital Business, Anders drives the digital acceleration we have set out to achieve. The combination of deep technical understanding, fact-based decisions and common-sense commercial instinct are important ingredients for momentum, and Anders has them.”
Jens Høgsted, CEO, Karmameju

CareByMe

Danish fashion brand with a webshop in Denmark and Germany

Ongoing advisory on key figures, customer economics and marketing, where the analyses are turned into must win battles and initiatives.

The first step is to look at your own numbers

Write a few lines about what you sell and what you want to achieve. Then I will come back with a suggestion for where you can begin.